Customer Service Commitment
Our company solemnly promises to provide 24-hour telephone response, network service support, on-site support, and on-site technical services to the bidding party.
Fast response 24 hours a day
Phone and web response
During the use of the product, our company promises to provide telephone and network technical support to maximize user convenience.
On-site response
Our company promises to respond immediately if there are any operational or quality issues, arrive at the site within 24 hours, and solve general problems within 24 hours and major problems within 48 hours.
If it cannot be repaired, our company will immediately provide free replacement parts; If necessary, our company will dispatch a research and development technical team to the bidding party's charging station site to solve the problem, and we will bear the costs incurred as a result.